As an On-Site Access Assistant, you’ll play a crucial role in ensuring accessible areas are set up and running smoothly. Your responsibilities will include:

• Assisting with the setup of accessible areas, such as viewing platforms, check-in desks, and box offices.
• Driving accessible buggies to transport customers as needed.
• Putting up signage and ensuring clear navigation for customers with disabilities.
• Checking customers in, verifying IDs, and wristbanding.
• Supporting the Access Manager with any additional tasks as required.

• Strong customer service skills and a friendly, approachable demeanor.
• Physical ability to assist with setup tasks and operate buggies (not essential).
• A proactive attitude and the ability to work well under pressure.
• Experience in event management or accessibility is a plus but not essential.

This role focuses on the administrative side of accessibility operations. Your responsibilities will include:

• Processing access applications and reviewing documentation.
• Responding to customer emails and inquiries in a timely and professional manner.
• Assisting with the coordination of on-site access teams.
• Maintaining accurate records and ensuring compliance with accessibility policies.

• Excellent organizational and administrative skills.
• Strong written communication skills for email correspondence.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• A passion for accessibility and inclusion.

The Access Manager is a key leadership role, overseeing the access team and ensuring a seamless experience for disabled customers. Your responsibilities will include:

• Managing the access team and delegating tasks effectively.
• Overseeing customer check-in and ensuring smooth operations in accessible areas.
• Acting as the main point of contact for access partners, such as BSL interpreters and volunteer organisations like Oxfam.
• Coordinating with event organisers to ensure accessibility requirements are met.
• Resolving any issues or challenges that arise during events.

• Proven experience in team management, preferably in an events or accessibility context.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication and interpersonal skills.
• A deep understanding of accessibility requirements and best practices.

As part of our Security team, you’ll ensure the safety and security of all event attendees while maintaining a focus on accessibility. Your responsibilities will include:

• Conducting wristband checks, bag searches, and security checks.
• Helping to de-escalate situations calmly and professionally.
• Providing assistance to disabled customers, ensuring their needs are met.
• Working closely with the Access Manager and other teams to maintain a safe and inclusive environment.

• SIA license is an advantage, but not essential (we provide additional training).
• Strong communication and conflict resolution skills.
• A customer-focused approach with an understanding of accessibility needs.
• The ability to remain calm under pressure and work as part of a team.

AVP Volunteers play a vital role in ensuring the safety and comfort of customers using accessible viewing platforms. Your responsibilities will include:

• Managing crowds on the accessible viewing platform.
• Checking wristbands to ensure only authorized customers are admitted.
• Ensuring fire lanes, turning points and emergency exits are kept clear and safe at all times.
• Assisting customers with any questions or concerns.

• A friendly and approachable attitude.
• The ability to remain calm and professional in busy environments.
• Strong observational skills to ensure safety protocols are followed.
• No prior experience is necessary, but a passion for accessibility is a plus.
• The ability to work in loud and crowded environments.